PRIVACY POLICY
SECTION 1 - INTRODUCTION
We capture data about you to improve your experience as part of the Artostyle family.
The proper handling of personal data is extremely important to us. We therefore take great care when processing and protecting your personal data. This is done in accordance with provisions set out in the applicable privacy laws including the General Data Protection Regulation (the “GDPR”).
To ensure your privacy as far as possible, we observe the following values:
- Information: We wish to inform you about why and how we use your personal data. This is described in this Privacy Policy.
- Limited collection: We take great care to limit the information we collect and use to only that which is necessary for selling our Products and/or providing our services.
- Individuals’ rights: We respect your rights under applicable privacy laws (including the right to access, correct, or delete your personal data in accordance with such laws).
This Privacy Policy describes how we implement these core values and outlines how we may collect, use, store and process your personal data. Our goal is to be clear and transparent about what information we collect from our customers and how we use and protect your personal information.
Please remember that you can manage your information and protect your privacy at anytime.
SECTION 2 - OUR PRINCIPLES
The Artostyle Privacy Policy is based on the principles that your personal data:
- Shall be processed lawfully and transparently;
- Shall be limited to what is necessary for processing
- Shall be kept up to date with every effort to erase or rectify without delay;
- Shall be processed securely;
- Shall not be shared with third parties;
SECTION 3 - SECURITY OF YOUR PERSONAL INFORMATION
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we follow industry best practices and take reasonable precautions by putting in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
SECTION 4 - PERSONAL DATA WE COLLECT AND USE
We may collect the following data about you. ‘Personal Data’ means any information relating to an individual, which can identify them – either directly or indirectly.
- Your contact details information such as your full name, address (including billing and delivery addresses), telephone number (including mobile number) and email address, and any other contact details you provide to us;
- Your marketing preferences;
- Your account data. To complete your account, we use Personal Data including your age, date of birth, gender, contact details, birthday, and other information you voluntarily provide to us, such as favorite categories or personal product advice;
- Your electronic identification data and other information we automatically collect when using our online services. When visiting our websites or apps, interfere (opening, clicking, reading, cursor-movement etc.) with our newsletter or being confronted with online marketing advertisements of Artostyle, we collect data automatically through your browser or device, by making use of cookies and other technologies to track visitors on the website (including web analytics), such as your IP address, MAC address, your browsing behaviour, the Products and Services you like and the content of your abandoned shopping basket. Please see our Cookies Policy to learn more.
- Information connected with any purchases made on our website including financial and transaction data;
- Correspondence and communications with us including relating to complaints, disputes and claims;
This Personal Data will be collected when you do any of the below and it will be implied that you have consented to our collecting this Personal Data for these specific reasons:
- Set up an account on the Artostyle website.
- Place an order.
- Sign up for our newsletter or subscribe to any other services we offer.
- Correspond with us on email.
- When you browse our websites.
If we ask for your Personal Data for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
The sites are not intended for use by children under the age of 13. We do not knowingly collect personal information relating to children under the age of 13. If you are under 13 you should not use the Site, Social Media or provide any information about yourself including without limitation your name, address, email address or any screen name or user name you may use.
SECTION 5 - MARKETING COMMUNICATIONS & OPTING OUT
If you purchase or willingly give us your email address, you will receive marketing messages by email to inform you on our new Products and offers
You can at any time decide to unsubscribe by clicking on the unsubscribe link at the end of the email, or by contacting us on info@artostyle.com. We will try our best to process your request promptly, but it may take a few days for your opt-out or unsubscribe request to be changed.
SECTION 6 - HOW WE USE YOUR INFORMATION
We use your information for the following
- To personalise your shopping experience on our sites.
- To allow us to handle your order, deliver products and process your payments and refunds.
- To update you on your order and delivery status.
- For statistical, analytical or survey purposes, to allow us to improve our websites and their services to you.
- If you choose to consent, to notify you of products or special offers that we feel may be of interest to you.
SECTION 7 – PURPOSES OF USE OF PERSONAL DATA
The Personal Data we collect is exclusively used for the following purposes:
For the performance of our agreement with you: In order to carry out our obligations arising from any contracts entered into between you and us, and to provide you with the Products, services and information that you request, including managing and handling your requests, inquiries or complaints. This also includes enabling you to make a purchase of our Products, to responding to your requests to provide customer service, respond to your inquiries, etc.
For our legitimate commercial interests: We use your Personal Data as described above for the purpose of advertising our Products and services, to contact you via e-mail, regular mail, social media or otherwise for direct marketing or other commercial purposes. We also use your Personal Data for analysing and improving the quality of our Products and services, such as providing you with customer services and aftersales, and to understand you as a customer. This allows us to identify what may interest you, to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant and targeted advertising. In addition, based on your use of our services and Products you purchased, we may target you with advertisement or other marketing materials that are customized to accommodate your personal preferences.
We may also use your Personal Data, for our other legitimate commercial interests such as to operate our business activities; to develop and improve or modify our Products and services; to facilitate our business operations; to operate company policies and procedures; or for other legitimate business purposes permitted by applicable law.
SECTION 8 - SHARING, ACCESSING AND CONTROLLING YOUR PERSONAL DATA
We will not sell, distribute or lease your personal information to third parties.
We may share your personal information with companies who assist us in operating the website and in servicing you. Please do note that each of our service providers meet the requirements of the GDPR.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Where you request access to your information, we are required to use all reasonable measures to verify your identity before doing so. These measures only exist to protect your information and to reduce risk of identity fraud, theft or unauthorised access to your information.
We therefore kindly ask you to send us original or certified copies of the following documentation: passport, identity card, birth certificate or driving licence. One of those above documents is required in order to request personal information.
SECTION 9 - LINKS TO OTHER WEBSITE OR SOCIAL MEDIA
Our website or newsletters may contain (on occasion) links to and from other websites of our partners. Please note that this Privacy Policy only applies to the Artostyle website. If you visit any of these websites, we suggest you read their own privacy policy as we do not accept any responsibility or liabilities for these policies.
SECTION 10 - YOUR RIGHTS
You have the following rights:
- The right to be informed about how we use and process your data.
- The right to access and copy of the information that we hold on you.
- The right to rectify any inaccurate or incomplete data.
- The right to be forgotten and erased from our records.
- The right to restrict processing of your data.
- The right to data portability, to have your personal data provided to you by us
- The right to object to certain types of processing such a direct marketing.
- The right to withdraw consent of us processing your data.
SECTION 11 - HOW LONG DO WE KEEP YOUR DATA?
We will hold your personal data for as long as you are you have an account and for as long as is necessary to comply with our legal/ regulatory obligations, resolve disputes, prevent fraud and abuse or enforce our terms and conditions. When we no longer need to retain your personal data, it will be deleted or be anonymised so that you can no longer be identified from it. We securely destroy all financial information once we have used it and no longer need it.
SECTION 12 - TRANSFERS OF YOUR INFORMATION OUTSIDE THE U
Where a third-party provider is located outside the UK, we will ensure that the transfer of personal data will be protected by the appropriate safeguards.
SECTION 13 - NEED TO CONTACT US?
If you have any questions around the Privacy Policy or any other enquiry relating to personal data, please contact us at info@artostyle.com.
SECTION 14 - THINGS YOU CAN DO TO ENHANCE THE PROTECTION OF YOUR DATA
We recommend that you take the following measures to help to protect your online safety:
- Keep your account passwords private
- When creating a password, use at least 8 characters with a word/number combinations and something that is not easily guessed by hackers such as your name, email address, or other personal data that can be easily obtained.
- Avoid using the same password for different online accounts.
SECTION 15 - SMS MARKETING
By entering your phone number, you agree that we may send you the odd text message. This may include updates about your order (when it has been shipped or delivered etc.) and Artostyle offers.
If you would like to stop receiving text messages from us, simply contact us on info@artostyle.com and we’ll be sure to unsubscribe you immediately.
SECTION 16 - CHANGES TO OUR PRIVACY POLICY
Our Privacy Policy is under regular review. Any updates will be posted here.
SECTION 17 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
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